divine casino Privacy Policy: How We Handle Your Information
divine casino collects and uses your information only to run your account, process transactions through bKash, Rocket, and Bank Transfer, and keep your access secure. What we collect, why we hold it, and what you can do about it — that is exactly what this page covers. Availability of our services depends on your local law and eligible regions.
Account Data Protection
Local Payment Privacy
Your Rights, Clearly Stated
Support Contact Included
POLICY SCOPE DETAILS
How We Collect and Use Your Information
When you open an account with divine casino, we collect the details you provide during registration — your name, contact address, date of birth, and the payment credentials you use to move funds via bKash, Rocket, or Bank Transfer. We also collect technical data automatically: device type, browser session identifiers, IP address, and interaction logs from within the lobby. This data serves three purposes. First, it lets us run your account correctly — verify your identity, process your deposits and withdrawals, and keep transaction records available inside your account history page. Second, it lets us communicate with you about your account, including security alerts and policy updates. Third, it helps us detect unusual activity and protect your wallet from unauthorised access. We do not sell your personal data to third-party marketing companies. Where we share data with payment processors like bKash or Rocket to complete a transaction you initiated, that sharing is limited to what the transaction requires. Any third party we work with is required to handle your data under terms consistent with this policy. Data we hold is kept only for as long as your account is active or as required by applicable law. Your use of this platform is subject to the laws and regulations of your eligible region.
bKash Transactions
When you deposit or withdraw via bKash, we pass only the transaction-necessary fields to complete the transfer. We do not store your full bKash PIN or mobile banking credentials on our servers.
Rocket Payments
Rocket payment data is processed through a secure handoff. The record visible in your account history shows the transaction amount and status, not the underlying wallet credentials you entered.
Bank Transfer Records
Bank Transfer instructions you submit are logged against your account for verification and dispute purposes. These records are accessible to you via the transaction history section in your account.
Account Session Data
Each login session generates a token tied to your device and IP. This data supports security monitoring and is reviewed if an access anomaly is flagged on your account.
WHAT THIS COVERS
Where This Policy Applies and What It Does Not Cover
This policy governs how divine casino handles data collected directly through divine casino — your account, your transaction records, and your in-lobby activity. It does not extend to third-party sites or services you reach by following a link away from our domain.
Account Access
Covers all data collected when you register, log in, or update your account details. Includes identity verification fields and security credentials held on our platform.
Transactions
Covers payment data processed through bKash, Rocket, and Bank Transfer when you initiate a deposit or withdrawal from your account wallet. Applies only to transactions you start from within this platform.
Site Content and Lobby
Covers interaction data generated while you browse game categories, open a title from PlayStar, Pragmatic Play, Spadegaming, or CQ9, or use account control tools like session history. This data is tied to your account session only.
Third-Party Services
Does not cover what happens once you leave divine casino. External payment apps, linked sites, and any service not operated directly by us have their own data policies, which we do not control.
YOUR ACCOUNT RIGHTS
Actions Available to You Under This Policy
You have practical control over the data we hold on your account. You can request a copy of the personal information tied to your account at any time by contacting our support team through the channels listed on this page. If any detail is wrong — a misspelled name, an outdated contact address — you can flag it directly via the account settings section or ask support to correct it on your behalf. If you want to close your account and request deletion of the data we hold, you can submit that request through support. We will process it in line with what applicable law requires us to retain for transaction records. You also have the right to ask what categories of data we hold, why we hold them, and how long the retention period is. Send that question to our support contact and we will respond within the timeframe visible on the support page.
Review Your Records
Open the transaction history and account details sections while logged in to see what we currently hold. For a full data export, contact support and specify what records you need.
Correct Account Details
Go to account settings to update contact information directly. For fields you cannot edit yourself, raise a correction request with support and include the accurate detail.
Ask a Policy Question
Use the support contact below to ask what data we hold on you, why we process it, or how long we keep it. We will point you to the specific section of this policy that applies.
Request Account Closure
Submit a closure and deletion request through support. We will confirm receipt and let you know which records must be retained under applicable law before the rest are removed.
POLICY CONTACT PATHS
Reach Us About This Policy
If you have a question about how we handle your data, the quickest path is through the live chat available inside your logged-in account. For formal written requests — data access, correction, or deletion — use the email contact published on the support page. Both routes go to the same team that manages account and privacy queries.
Live Chat
Open the chat widget from any page while logged in to reach our account support team directly. Use this for quick policy questions or to start a data correction request.
Email Support
For written requests about your data rights, send your query to the email address listed on our published support page. Include your registered account name so we can locate your records.
Support Page
The support page at divine casino lists all current contact routes and response guidance. Check there first if you are unsure which channel suits your query.
HOW WE PROTECT DATA
Our Data Handling and Security Approach
We apply access controls so that only the account functions that need your data can reach it. Payment data passed through bKash, Rocket, or Bank Transfer is handled over encrypted connections and is not stored beyond what transaction records require. Account passwords are not stored in plain text. Session tokens expire when you log out or after a period of inactivity, reducing exposure from an unattended device.
Cookie Use
We use session cookies to keep you logged in and preference cookies to remember your lobby settings. No advertising or cross-site tracking cookies are set. You can review cookie settings in your browser at any time.
Data Retention
We keep your account data while your account is active. After closure, transaction records required by applicable law are retained for the minimum legally necessary period, then deleted.
Account Security
Two-factor verification is available on your account settings page. Activating it means any new login attempt from an unrecognised device triggers a confirmation step before access is granted.
Policy Updates
When this policy changes in a material way, we will notify you via the contact address on your account before the changes take effect. The current version is always the one published at divine casino/privacy-policy/.
PRIVACY QUESTIONS ANSWERED
Common Questions About This Privacy Policy
Questions about your data rights, what we collect, and how to reach us — answered directly from the policy.
What personal data does divine casino collect when I open an account?
We collect the details you provide at registration — name, date of birth, contact address — plus payment identifiers needed to process bKash, Rocket, or Bank Transfer transactions. We also collect session and device data automatically when you use the platform.
Can I see what data divine casino holds on my account?
Yes. Log in and check your account details and transaction history pages for what is visible there. For a full record, contact support with your request and we will provide what we hold on your account in line with this policy.
Does divine casino share my data with third parties?
We share data with payment processors like bKash and Rocket only to complete transactions you initiate. We do not sell your data to marketing companies. Any third party we work with is bound by data handling terms consistent with this policy.
How long does divine casino keep my account data?
We keep your data while your account is active. After you close your account, transaction records required by applicable law are retained for the minimum period that law requires. Everything else is deleted. Contact support if you want details on the specific retention periods that apply to your records.
How do I correct wrong information on my account?
You can update most contact details directly in account settings. For fields you cannot edit yourself, send a correction request to support with the accurate information. We will update the record and confirm once it is done.
What should I do if I think my account data has been accessed without my permission?
Contact our support team immediately via live chat or the email address on the support page. We will review the session log tied to your account, advise on next steps, and escalate to our security team if the access pattern confirms a problem.
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